All packages are sent climate-neutrally with DHL GoGreen. For international shipments, it depends on the destination.
Your order can be shipped worldwide
Yes, after your garment has been made and shipped you will automatically receive your tracking number.
Please note that it can take 5-7 working days for your order to reach you. If you have not received an update on the shipping status after 7 working days, please contact email@example.com directly
Yes, of course, that's no problem at all.
No, a return is not free. In our opinion, there are good reasons for this - what are they? You can read that here.
All our items go through a final quality check before they are packed. Should it happen that you have received a damaged item, we will of course refund it free of charge. Simply contact firstname.lastname@example.org
Unfortunately, we currently do not offer a direct exchange. If you would like to have an item in a different size, simply order it again from us in the shop. You send the other item back to us. If the shipping is less than 100€, we unfortunately have to calculate the costs for the new shipping. So it's better to measure it ;)
After receipt of the return, the money should be in your account within 7 working days. We do our best to process returns as quickly as possible. Please be patient if it takes a little longer!
Because our products are unisex, they may run slightly smaller depending on your build. So if you're rather muscular / have broad shoulders or have a relaxed dad bod then I would recommend ordering one size up from normal.
However, you will find a size chart for each product. So it's better to take the measuring tape and make sure that the clothes fit you perfectly. And in the end it doesn't take you any longer than preparing the return and bringing it to the post office ;)